Internet Speeds
Broadband internet (DSL and above) is recommended for office/home networks, and 4G+ is recommended for mobile.
More specifically we recommend a download speed of around 12.07 mbps or greater. For slower connections, download times go up exponentially for rich-media assets (such as 3D buildings downloaded or streamed), and in that instance, compromises in quality need to be made for non-lazy-loaded or dynamically-throttled experiences.
To test your relative internet connection speed, go to:
Speedtest by Ookla - The Global Broadband Speed Test
Web Browser Support Matrix
As a general rule of thumb we maintain all web solutions against the latest stable releases of all major browsers and their affiliated hardware. Historic versions of browser software and mobile devices we support 2-3 generations down on average, based on their market share %.
Desktop
Browser | Versions | Hardware/OS |
Google Chrome | 83, 84, 85-87+ | Windows 10+ / Mac OS X+ |
Mozilla Firefox | 78, 79+ | Windows 10+ / Mac OS X+ |
Safari | 13+ | Mac OS X+ |
Internet Explorer | 11 | Windows 10+ |
Microsoft Edge | 79-83, 84+ | Windows 10+ / Mac OS X+ |
Mobile
Browser | Versions | Hardware/OS |
Chrome for Android / iOS | 84+ | Android 8+ / iOS 12-13+ |
Firefox for Android | 68+ | Android 8+ / iOS 12-13+ |
Firefox for iOS | 26-28+ | iOS 12-13+ |
Mobile Safari (iOS) | 12-13+ | iOS 12-13+ |
Samsung Internet | 12+ | Android 8+ |
Caveats:
3D content has partial support on Internet Explorer 11; anomalies can arise for certain 3D assets, and are handled on a case-by-case basis
3D content has partial support for Mobile Safari iOS 13 or under; anomalies can arise for certain 3D assets, and are handled on a case-by-case basis